Privacy Policy

Rroyals Diagnostics Research Pvt. Ltd. (“Rroyals Diagnostics” or the “Company”) may collect, process, and store certain information from users, patients, visitors, and customers in order to provide diagnostic, healthcare support, and website-related services efficiently and securely.

The categories of information we may collect include the following:

A. Personal Information

We may collect personal details that help us identify and communicate with you, including but not limited to:

• Full name
• Mobile number
• Email address
• Date of birth
• Gender
• Residential or billing address
• Emergency contact information

B. Medical and Diagnostic Information

To provide our diagnostic and healthcare-related services, we may collect and maintain medical and service-related information, including:

• Patient identification number (Patient ID)
• Diagnostic and laboratory test reports
• Medical and diagnostic history
• Appointment and booking details
• Home sample collection requests and related information

C. Technical and Usage Information

When you access or use our website, mobile applications, or digital platforms, we may automatically collect certain technical and analytical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Cookies and analytics data
• Website usage patterns and browsing behavior

This information helps us improve website functionality, enhance user experience, maintain security, and optimize our services.

Rroyals Diagnostics Research Pvt. Ltd. (“Rroyals Diagnostics” or the “Company”) uses the information collected from users, patients, and website visitors for legitimate business, healthcare, operational, and legal purposes. The information collected may be used for the following purposes:

• To provide diagnostic, pathology, and healthcare-related services
• To generate, manage, and provide access to diagnostic reports and test results
• To enable report downloads and patient account access
• To process bookings, appointments, and home sample collection requests
• To improve patient experience, customer support, and service quality
• To communicate important notifications, service updates, reminders, and responses to inquiries
• To send OTPs (One-Time Passwords), authentication messages, and account verification communications
• To monitor, maintain, and improve website functionality, performance, and security
• To analyze website usage trends and enhance user experience
• To maintain internal records and operational efficiency
• To comply with applicable medical, legal, regulatory, and governmental obligations

The Company does not sell, rent, trade, or otherwise share patient or client personal information with third parties for marketing or commercial purposes. Any sharing of information, where necessary, is done only in accordance with applicable laws, regulatory requirements, or for the purpose of providing authorized services.

We implement appropriate technical, administrative, and organizational security measures to safeguard your information against unauthorized access, misuse, alteration, disclosure, or destruction. Access to user accounts is protected through secure authentication credentials, and users are encouraged to maintain the confidentiality of their passwords, avoid sharing login details, and log out after each session to ensure account security.

We further employ industry-standard security technologies and practices, including encryption, firewalls, secure socket layer (SSL) technology, access controls, and rate-limiting mechanisms, to help protect your personal information from potential security threats and breaches.

While we continuously strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, although we take reasonable precautions to safeguard your data, we cannot guarantee absolute security, and there remains an inherent risk that information may be accessed, disclosed, altered, or destroyed despite our security measures. By using our services, you acknowledge and accept these risks.

Patient reports are accessible only after secure authentication or user credentials provided by the company.

Access may require:

• Mobile number verification
• OTP authentication
• Patient ID verification
• Other User Credentials

Users are responsible for maintaining the confidentiality of their login credentials and OTP access.

We implement reasonable technical and organizational security measures to protect your information, including:

• Secure HTTPS encryption
• Protected report access
• Access-controlled systems
• Secure cloud storage
• Authentication verification
• Limited internal data access

While we strive to protect your data, no digital platform can guarantee absolute security.

Our website may use cookies and analytics tools to:

• Improve website functionality
• Analyze user behavior
• Enhance performance
• Personalize user experience

Users may disable cookies through browser settings, although some features may not function properly.

We may use trusted third-party services for:

• Hosting
• Analytics
• OTP delivery
• Payment processing
• Cloud storage

These providers are expected to maintain reasonable data protection standards.

We retain patient and service-related information only for:

• operational purposes,
• legal compliance,
• medical record requirements,
• and service continuity.

Retention duration may vary depending on applicable regulations.

Users may request:

• access to their information,
• correction of inaccurate information,
• deletion requests where legally applicable,
• clarification regarding data usage.

Requests may be submitted through official support channels.

The information, reports, diagnostic results, and other content provided through the services, website, or communications of Rroyals Diagnostics Research Pvt. Ltd. (“Rroyals Diagnostics” or the “Company”) are intended solely for informational and diagnostic support purposes and should not be considered medical advice, diagnosis, treatment, or a substitute for professional healthcare consultation.

Diagnostic test reports and related information must always be interpreted by a qualified medical practitioner in conjunction with clinical findings, patient history, and other relevant medical information. Users are strongly advised not to disregard professional medical advice or delay seeking medical treatment based on information obtained from our services or reports.

While the Company makes reasonable efforts to ensure the accuracy, reliability, and timeliness of its diagnostic services and related information, no warranty or guarantee, express or implied, is made regarding the completeness, accuracy, or suitability of any report or content for a particular purpose.

In case of any medical emergency or health concern, users should immediately consult a licensed healthcare professional or contact the nearest medical facility. Reliance on any information provided by the Company is solely at the user’s own risk.

The Company, its directors, employees, affiliates, laboratories, consultants, and service providers shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of, or reliance upon, any information, reports, or services provided through our platform or diagnostic facilities.

Our website are intended solely for authorized individuals associated with Rroyals Diagnostics Research Pvt. Ltd. (“Rroyals Diagnostics”) and are not directed toward individuals under the age of 18. The Company does not knowingly collect, solicit, or maintain personal information from anyone under 18 years of age, as our employment policies do not permit the hiring or engagement of Phlebotomists, Runners, or related personnel below the age of 18.

Our services are not intentionally directed toward children without parental or guardian involvement. Information relating to minors may only be processed under appropriate supervision.

We reserve the right to update this Privacy Policy periodically to reflect operational, legal, or technological changes.

Updated versions will be published on this page with the revised effective date.

For privacy-related questions or concerns, please contact: